Frequently Asked Questions
What do I need to start using iCCPay?
Due to the nature of accepting credit cards for your business, there are a couple things you must have to start using iCCPay in Australia.
- You must have an internet merchant account with your bank
- You must have an internet payment gateway account with either SecurePay, eWAY or DPS PaymentExpress
SecurePay, eWAY and DPS PaymentExpress can help you get started in acquiring an internet merchant account with your bank, and signing up with the internet payment gateway provider. 
iCCPay costs A$43.99, are there any other ongoing costs?
iCCPay has a once off download price of A$43.99 via Apple’s iTunes AppStore. After that, there are an additional 2 costs associated:
- Your banks internet merchant account, which might include a yearly fee and a percentage per transaction.
- Your internet payment gateway account from either SecurePay, eWAY or DPS PaymentExpress, which might include a yearly fee and a fixed per transaction fee (typically 50c or less per transaction)
Unfortunately we cannot provide an example of bank merchant account fees. To view internet payment gateway account fees, please click here for SecurePay’s pricing, here for eWAY’s pricing, and here for DPS PaymentExpress pricing.
Is iCCPay secure?
Yes, please click here to see what steps we have taken to protect your security and your customer’s security.
My bank is not allowing me to create an internet merchant account for use with iCCPay!
We apologise for this issue. Due to the fact that we are a small start-up business, we cannot afford the very high costs of getting iCCPay PA-DSS approved. We recommend you try get an internet merchant account through the Commonwealth bank as they are aware of iCCPay. Also SecurePay, eWAY and/or DPS PaymentExpress might be able to assist in this area.
Do I need to be connected to the internet to use iCCPay?
Yes, iCCPay talks directly to your internet payment gateway, so you must be connected to the internet via 3G, EDGE or WiFi to use iCCPay.
It should only take a few seconds to process a credit card. If the transaction is taking longer, over a minute, your internet connection must have dropped out, or you are in a bad coverage area. Please press the home button to close iCCPay, load up mobile Safari and browse a web site to make sure you have internet access, and then try processing the credit card again.
What are the minimum required fields to process a credit card?
The minimum required fields are the credit card number, expiry date and price. CVV is required if you have enabled CVV in the account setup page. If you do not want to input CVV numbers, then you can turn this feature off in the accounts page.
Do I need to collect a signature when processing a credit card?
No you do not, a signature is always optional.
Does iCCPay work as a “Card Present” or “Card Not Present” terminal?
iCCPay works as a “Card Not Present” terminal, similar to accepting credit cards over the internet.
What do I need to send an e-mail receipt?
To send an e-mail receipt through iCCPay, your iPhone MUST already be configured to send/receive e-mails through the mail app. iCCPay uses your own iPhone’s mail account to send e-mails.
I have set up PIN security on iCCPay and I forgot it, so I can’t use the app!
Please contact support and we’ll be able to assist you.
Does iCCPay support multiple currencies?
Yes, iCCPay supports multiple currencies only if enabled through your internet payment gateway. For SecurePay and DPS PaymentExpress, simply change the currency via the account settings. For eWAY, you must have multiple Customer ID’s attached to different currencies.
Does iCCPay offer a card reader/swiper?
No, you must punch in the credit card number.
The iCCPay screen keeps on refreshing, like a page turn...
Please note this issue has been reactified with the iCCPay 1.2.0 update. If you have an older version, please update or hold the iPhone steady in an upright manner. The accelerometer is quite sensitive which sometimes causes this to happen. After a few uses you will get used to the way to hold the iPhone and this problem should hopefully go away. Prior to version 1.2.0 you can accept signatures by rotating the iPhone 90 degrees.
The spinning transaction processing icon does not stop preventing me from making payments...
Please note this issue has been reactified with the iCCPay 1.2.0 update. If you have an older version and are using eWAY, this means your eWAY account has an issue or is not set up properly. Please call eWAY and speak to their support staff.